IDENTIFIX adds make/model/year specific maintenance schedules to their Direct Hit product. Press Release follows:
Identifix® Releases New Factory Scheduled Maintenance Feature in Direct-Hit™
ST. PAUL, MN, May 26, 2010 – Identifix®, (www.identifix.com) one of the
nation’s premier sources of online and hotline vehicle diagnostic, maintenance and repair
information, announced today the release of its new Factory Scheduled Maintenance™
(FSM) program in Direct-Hit™. The Identifix Direct-Hit FSM feature is designed to
access original equipment manufacturers’ recommended maintenance activities based on
specific year, make, model and mileage situations. With extensive coverage through
2010 model years, this new offering will enable automotive repair shops that perform
vehicle maintenance services to provide factory recommended maintenance schedules to
their customers in under a minute, even for the most complex versions. For more
information or to take a Test Drive of the new feature, visit www.identifix.com and select
the Try Direct-Hit link.Unlike traditional mileage-based maintenance schedules, which focus on
recommended services based on “normal” or “severe” conditions, Identifix’s new
generation of preventive maintenance plans provide a broader and more robust set of
information for vehicle maintenance. Direct-Hit’s FSM delivers factory information for
Maintenance Minders, time driven schedules and multiple versions of schedules based on
special operating conditions.For example, the 2007 Buick Lucerne combines dashboard Maintenance Minders
with mileage for preventive maintenance service. When service is required, the
technician must address the illuminated vehicle Maintenance Minder (Maintenance I or
Maintenance II) and consult the factory recommended mileage service information.
Using Identifix’s Factory Scheduled Maintenance feature, technicians no longer have to
look up Maintenance Minders and the factory recommended service tasks in multiple
locations. Direct-Hit maintains this information in one location.And, since not all manufacturers provide vehicle recommended maintenance the
same way, Identifix has adapted the FSM program to support all systems. For example,
Ford recommends ‘more is better’ for vehicle maintenance. When servicing a 2007 Ford
F-150 the shop must determine what ‘Special Operating Conditions’ apply to the vehicle
and select all that apply. This impacts the maintenance items and recommended time for
next service. Since each ‘Special Operating Condition’ has its own maintenance schedule
and mileage, the shop could be presenting five different maintenance schedules to the car
owner. The new Direct-Hit FSM feature quickly sorts through the various maintenance
schedules, thus eliminating the opportunity to overwhelm the customer with too many
service plans to manage. Direct-Hit provides the customer with one complete
maintenance schedule in language they can understand and follow.“We know when customers drop off or pick up their vehicles they just want to get in
and out. So unless the shop can record the vehicle mileage, get answers to some questions
and put the correct list of maintenance activities in the customer’s hands fast, they risk
missing an opportunity for additional business,” said Jeff Sweet, Identifix President. “At
Identifix, we build our products to help technicians streamline their daily workflows. The
updated Factory Scheduled Maintenance feature in Direct-Hit will make a huge
difference. We are excited to offer shops the ability to provide customers with timely,
reliable and trustworthy maintenance schedules in seconds,” Sweet added.Direct-Hit is Identifix’s subscription-based online diagnostic resource offering realworld,
proven diagnostic and fix information. It was developed from over 3.6 million
Identifix Repair Hotline calls to the company’s staff of over 45 ASE Master L1+ Carline
Specialists. Direct-Hit delivers more than 380,000 Hotline Archives that contain
symptoms, associated short-cut tests and confirmed fixes. Direct-Hit is updated with over
6,000 new entries added to the database each month.Direct-Hit enables technicians to perform repairs profitably and accept repair services
on jobs that otherwise might have been turned away. The company also serves as a
content supplier to Microsoft’s MSN.Auto web site, providing data on used vehicle
reliability and reparability.About Identifix:
Identifix® is a wholly owned subsidiary of Service Repair Solutions, Inc. (SRS)
www.servicerepairsolutions.com, which Inc. Magazine ranked in 2009 as the 63rd fastest
growing independent software company in the United States. Since 1987, Identifix has
evolved into the nation’s best source for knowledge of what breaks on vehicles, what
vehicles it breaks on, and how to fix those vehicles correctly. The knowledge base is
created from data gathered from the more than 250,000 annual calls it receives from
technicians seeking diagnostic assistance for vehicle repair problems; its staff of 45
master technicians (with over 1,000 years combined years of experience performing
vehicle diagnostics); and the nation’s most comprehensive on-site library of factory
vehicle service information. Identifix products and services include: Repair Hotline™,
Direct-Hit™, Repair Trac™, and consulting services to automotive equipment
manufacturers. For more information visit: www.identifix.com
